Terms & Conditions

1. Agreement to these terms

These terms govern your use of https://uvinfosystems.com and any service or product supplied by UV Infosystems Pvt. Ltd. ("UV Infosystems", "we", "us"). By booking a service, placing an order or creating an account, you agree to them.

If you are booking on behalf of an organisation, you confirm you are authorised to bind that organisation to these terms.

2. Services we provide

We provide technology services including computer and laptop repair, CCTV installation and maintenance, networking, UPS and inverter servicing, and solar power solutions — delivered at your premises or, where a repair requires it and you have agreed, at our workshop.

Availability depends on your location, the service requested and technician availability. We will tell you before confirming a booking if we cannot serve your area.

3. Bookings and scheduling

• A booking is confirmed when you receive a booking ID. Until then, the slot is not reserved.
• Time slots are two-hour windows. We aim to arrive within the window and will notify you of any delay, but the window is an estimate and not a guarantee.
• You may reschedule or cancel free of charge at any time before a technician is dispatched.
• Once a technician is on the way, cancellation is charged at the visit fee of ₹249 to cover their travel.
• If nobody is present at the address during the booked slot and we cannot reach you, the visit fee applies.
• We may reschedule a booking where a technician is unavailable due to illness, an emergency or unsafe conditions. We will tell you as early as we can and no charge applies.

4. Pricing, quotes and approval

• Prices shown on service pages are starting prices or typical ranges and are not a quotation for your specific job.
• Where a job depends on the fault, the technician will diagnose and give you a firm quote before starting work. No work begins until you approve that quote.
• Labour and spare parts are billed separately and shown as separate lines on the invoice. Parts are charged at actuals.
• A visit fee of ₹249 applies if you decide not to proceed after diagnosis. It is waived entirely if you approve any repair.
• GST is charged at 18% and shown separately on every invoice.
• Travel is free within 12 km of the assigned technician. Beyond that, ₹12 per kilometre applies, capped at ₹300, and is shown in your booking summary before you confirm.
• Quoted prices are valid for 15 days unless stated otherwise. Project quotes following a site survey state their own validity period.

5. Payment

• Payment is due on completion of the work, unless you hold an account with agreed credit terms.
• We accept UPI, credit and debit cards, net banking, wallets and cash to the technician. A receipt is issued for cash payments on the spot.
• Card and UPI details are handled entirely by our payment gateway. We never see or store them.
• Where credit terms apply, invoices are due within the agreed period. Overdue amounts may attract interest at 1.5% per month.
• For project work, a mobilisation advance may be required and will be stated in the quote before you accept it.

6. Warranty

• Service warranty periods are stated on each service page and on your invoice. They typically range from 30 days on general repair labour to one year on batteries and installations.
• Service warranty covers the specific work performed and a recurrence of the same fault. It does not cover new or unrelated faults.
• Spare parts carry the manufacturer warranty, which we will pass through and support you in claiming.
• Warranty is void where the device has subsequently been opened by someone else, subjected to physical or liquid damage, or used contrary to manufacturer guidance.
• To claim, raise a support ticket from your account or call us. If the fault is covered, a revisit is free of charge.
• If a covered fault remains unresolved after one revisit, we will refund the labour charge for that service.

7. Devices taken to our workshop

• A device leaves your premises only with your consent and against a signed pickup receipt stating the device, its condition and the agreed return date.
• We will give you a written quote before any workshop repair begins. If you decline, the device is returned free of charge and only the assessment fee applies.
• We are not able to repair every board. Where a device is beyond economic repair we will say so, return it and explain what failed.
• Devices not collected within 90 days of us notifying you that they are ready may be subject to storage charges, and after 180 days may be disposed of after a further written notice.

8. Your data and backups

• You are responsible for maintaining your own backups. We will take a backup before any work that risks data, where you provide suitable storage, but this is a precaution and not a guarantee.
• We will never format a drive or delete data without your explicit permission.
• We are not liable for data loss arising from pre-existing drive failure, prior corruption or the inherent risks of data recovery work.
• Data recovery outcomes cannot be guaranteed. We assess viability first and show you a file list before you commit to the full charge.

9. Products

• Products are sourced from authorised distributors and supplied with a GST invoice and the full manufacturer warranty.
• Product warranty claims are handled by the manufacturer. We will facilitate the claim and, where a product is defective on arrival, replace it directly.
• Prices and availability may change without notice. We will confirm both before accepting your order.
• Risk in goods passes to you on delivery. Title passes on full payment.
• Returns are governed by our Refund & Cancellation Policy.

10. Your responsibilities

• Provide accurate contact details and an accessible address, and be present or arrange for a responsible adult to be present during the visit.
• Provide safe working conditions, including access to power, and disclose any hazard relevant to the work.
• Obtain any permission required from a landlord, building management or housing association before installation work.
• Ensure you have the right to have us work on the equipment concerned.
• Tell us before the visit if the device is under manufacturer warranty, as our work may affect it.

11. Limitation of liability

We take responsibility for our work. Where we have been negligent, our liability for any claim relating to a service is limited to the amount you paid for that service, except where liability cannot be limited by law.

We are not liable for indirect or consequential loss, including lost profits, lost business, lost data beyond the terms above, or loss arising from the unavailability of a device.

Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud.

12. Platform use

• You must not use the platform to submit false bookings, misuse another person's details or attempt to disrupt the service.
• You are responsible for keeping your account credentials secure and for activity under your account.
• We may suspend an account where we reasonably believe it is being misused, and will tell you why.
• Content on this site, including text, design and code, belongs to UV Infosystems and may not be copied for commercial use.

13. Complaints and disputes

If something goes wrong, raise a support ticket from your account or write to support@uvinfosystems.com. We acknowledge complaints within one working day and aim to resolve them within seven.

If we cannot resolve a complaint between us, the dispute will be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, and governed by the laws of India.

14. Changes to these terms

We may update these terms. The version in force for your booking is the version published when the booking was confirmed. Material changes are notified to registered customers by email at least 14 days in advance.