Annual maintenance that means fewer failures, not just faster repairs
A good AMC is measured by how rarely you need to call. Scheduled preventive visits catch the failing drives, flat batteries and recorders that stopped writing to disk — before they cost you a working day.
Home Care AMC
Homes and individual users — up to 3 devices
₹3,499
per year
Keeps the family computers, the router and the home CCTV working, with a technician you can call instead of searching for one when something breaks.
- Response
- Same working day for remote, next working day on site
- Visits
- 2 scheduled + 4 on-demand
- 2 preventive maintenance visits a year
- Unlimited remote support on call and WhatsApp
- 4 on-site visits included, then 30% off further visits
- Free OS reinstallation once a year
- Virus removal and security configuration
- Wi-Fi health check and optimisation
- 10% off all spare parts
- No visit charge on covered devices
Business AMC
Shops, clinics and offices — 4 to 25 devices
₹1,499
per device / year
For businesses where a machine being down costs money. Quarterly preventive visits, priority response and a named engineer who already knows your setup.
- Response
- Within 4 working hours, on site same day
- Visits
- 4 scheduled + unlimited on-demand
- 4 preventive maintenance visits a year
- Priority response within 4 working hours
- Unlimited on-site visits for covered devices
- Network, router and switch monitoring
- CCTV system health checks each quarter
- UPS servicing and battery health reports
- Standby device during extended repairs
- Asset register and quarterly health reports
- 15% off all spare parts and new hardware
- Named engineer familiar with your site
Enterprise AMC
Schools, hospitals, warehouses and multi-site businesses — 25+ devices
Custom quote
Priced after a free site audit
A managed service with an agreed SLA, documented infrastructure and a quarterly review — sized and priced against your actual estate after a site audit.
- Response
- SLA-backed, from 2 hours depending on tier
- Visits
- 12 scheduled + unlimited on-demand
- Monthly preventive maintenance schedule
- Contracted SLA with defined response and resolution times
- Dedicated account manager and escalation path
- Complete IT asset register, maintained
- Server, network and firewall monitoring
- Multi-site CCTV and access control maintenance
- UPS and solar system maintenance included
- Buffer stock of critical spares held for you
- Quarterly business review with uptime reporting
- Priority procurement at contracted rates
- Documented change management
Compare the plans
Everything is stated in the contract. If something matters to you that is not listed here, tell us and we will price it in.
| Home Care | Business | Enterprise | |
|---|---|---|---|
| Scheduled preventive visits | 2 per year | 4 per year | Monthly |
| On-site visits included | 4, then 30% off | Unlimited | Unlimited |
| Response time | Next working day | Within 4 working hours | From 2 hours (SLA) |
| Remote support | Unlimited | Unlimited | Unlimited, priority queue |
| Visit charge on covered devices | Waived | Waived | Waived |
| Spare parts discount | 10% | 15% | Contracted rates |
| Network & router monitoring | Health check only | Included | Included with alerting |
| CCTV system maintenance | Health check only | Quarterly | Monthly, multi-site |
| UPS servicing & battery reports | On request | Included | Included |
| Standby device during repair | Not included | Included | Included |
| IT asset register | Not included | Maintained | Maintained + audited |
| Named engineer | Not included | Included | Account manager + engineer |
| Quarterly business review | Not included | Not included | Included |
What a preventive visit covers
The work that stops the emergency call
Computers & laptops
- Internal cleaning
- Drive health (SMART)
- Memory diagnostics
- OS and driver updates
- Backup verification
Network
- Router firmware
- Wi-Fi channel check
- Switch error counters
- Cable and port testing
- Firewall rule review
CCTV
- Lens and IR cleaning
- Camera re-aiming
- Recording verification
- Disk health and retention
- Remote viewing test
UPS & power
- Terminal servicing
- Water top-up
- Voltage calibration
- Measured discharge test
- Replacement forecast
You get a report every visit
Each preventive visit produces a written health report per device, with risk flags and a replacement forecast — so budgeting for hardware stops being a surprise.Questions
AMC questions we hear most
Get an AMC quote
Tell us roughly what you run and where. For anything over 25 devices we do a free site audit before quoting, so the contract matches your actual estate.